Refund policy

Returns and refunds

You may request the return of an eligible product within 14 days of receiving your order. To start a return, email support@ihs-group.net and include your order number.

Return conditions

The product must be unopened, unused and in its original, undamaged packaging.
The safety seal must remain intact.
Proof of purchase is required.

For health protection and hygiene reasons, sealed food supplements that have been opened, used or unsealed after delivery cannot be returned. This does not affect your statutory rights where a product is defective, damaged or not as described.

Return shipping

Return shipping costs are paid by the customer when exercising the 14-day right of withdrawal, unless the product is defective, damaged, incorrect, or we agree otherwise. Please contact us before sending any item. Returns sent without prior contact may not be accepted.

Approved returns must be sent to:

3Y Portugal
Rua Antonio Gomes Soares Pereira 88
4470-139 Maia
Portugal

Damaged, defective or incorrect orders

Please inspect your order as soon as it arrives. If it is damaged, defective or incorrect, contact support@ihs-group.net promptly with your order number and photographs so that we can assess the issue and provide an appropriate solution at no additional return cost to you.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method. Where applicable, the refund includes the standard outbound delivery charge; additional costs resulting from a delivery option more expensive than the standard option are not refundable. We may withhold the refund until the returned goods are received or until you provide proof of return.

After a refund is issued, your bank or payment provider may require additional time to display it.

Order cancellation

If the order has not yet been processed, contact us as soon as possible. We will try to cancel it before dispatch, but this cannot be guaranteed once fulfilment has started.